Which feature of 3CX helps manage call distributions?

Call queues are a critical feature in 3CX that assist with managing call distributions efficiently. They allow incoming calls to be organized into a queue, ensuring that they are addressed in an orderly fashion. This feature plays a vital role in enhancing the customer experience by helping to reduce wait times and ensuring that calls are directed to the appropriate agents or departments based on availability.

When a call comes in, it can be placed in a queue, and as agents become available, the system can ring them in rotation or based on specific rules such as skill-based routing. This prioritization not only helps keep callers engaged but also allows businesses to manage high call volumes effectively. By utilizing call queues, organizations can ensure a more structured approach to handling incoming calls, making it an essential tool for any call management strategy.

Other features such as call history, caller ID, and voicemail provide valuable information and capabilities but do not specifically serve to manage how calls are distributed to staff or agents.