Which feature in 3CX allows users to record their interactions during calls?

The feature in 3CX that enables users to record their interactions during calls is Call Recording. This capability is essential for businesses that want to maintain records of conversations for quality assurance, training purposes, or compliance with industry regulations. By using Call Recording, users can easily capture audio from calls, which can later be reviewed to improve communication skills, verify information shared during conversations, or address disputes that may arise.

Other options, such as Call Forwarding, Call Transfer, and Voicemail Access, serve different functions. Call Forwarding allows incoming calls to be redirected to another phone number, while Call Transfer enables a call to be forwarded from one extension to another during an active conversation. Voicemail Access lets users retrieve messages left when they are unable to answer calls. None of these features provide the ability to record calls, making Call Recording the distinct and correct choice for capturing call interactions.