What role do "User Roles" play in managing 3CX?

User Roles are critical in managing access and permissions within the 3CX system. By defining the capabilities associated with each role, administrators can control what users can access or modify. This includes permissions related to features like call handling, configuration settings, and access to specific applications or reports. For instance, some users may need full control over call features, while others might only require basic access for certain functionalities.

The other options are not accurate representations of the function of User Roles. While call quality settings and routing rules are important aspects of the system, they are not dictated by User Roles. Additionally, using User Roles solely for reporting purposes does not encompass the broader range of their functions in managing overall user access and permissions.