What kind of analysis can be performed using 3CX's call reports?

The analysis that can be performed using 3CX's call reports primarily focuses on metrics such as call volume, duration, and missed calls. These metrics are critical for understanding the performance and efficiency of communication within an organization. By examining call volume, businesses can gauge customer engagement levels and workload for their support staff. Call duration helps identify how long staff members are spending on calls, which can inform resource allocation and training needs. The count of missed calls is particularly important as it can indicate potential gaps in customer service or support capacity, allowing businesses to address these issues proactively.

This data is essential for improving operational efficiency and enhancing customer satisfaction by ensuring that calls are managed effectively. Other options touch on important aspects of business analysis, but they fall outside the scope of what 3CX call reports specifically provide.