What is the purpose of user groups in 3CX?

User groups in 3CX serve a vital role in simplifying the management of permissions and settings for multiple users. Instead of configuring each user individually, administrators can create user groups and assign shared settings and permissions that apply to all members of that group. This approach ensures consistency across users while also saving time and effort in administration. For instance, if a new feature needs to be enabled or a specific permission needs to be adjusted, it can be done for the entire group rather than individually for each user.

The other options do not encapsulate the primary purpose of user groups. Organizing conference calls pertains to a different functionality within the system. Monitoring call quality involves tools and metrics that assess the performance of calls but does not relate to the grouping of users. Automating call distribution is associated with how calls are routed to users or groups, which again does not match the function of user groups in managing permissions.