What is the main purpose of "System Prompts" in 3CX?

The primary purpose of "System Prompts" in 3CX is to provide caller guidance through options. System Prompts are pre-recorded messages that guide callers through different menu options in a telephony system. This feature enhances the user experience by allowing callers to understand what actions they can take, such as selecting a department, accessing information, or reaching a particular person within the organization. By offering clear instructions, System Prompts help streamline call handling, ensuring that callers can quickly navigate the system and receive the assistance they need.

The other options, while important in their contexts, do not align with the functionality of System Prompts. Managing user accounts relates more to administrative tasks within the system, enhancing security measures pertains to protecting data and access within the telephony solution, and automating billing involves financial processes that are separate from the caller interaction experience provided by System Prompts. All of these functions serve vital roles, but they do not define the core purpose of System Prompts.