What is the main purpose of call queues in 3CX?

The primary purpose of call queues in 3CX is to manage the distribution of incoming calls. Call queues allow incoming calls to be placed in a waiting line until they can be answered by the available agents or employees. This system effectively organizes how calls are handled, ensuring that calls are answered in an orderly manner and that resources (i.e., agents) are optimally utilized.

By implementing call queues, businesses can improve their customer service by reducing wait times and ensuring that calls are routed to the right person based on their availability. This functionality enhances the overall efficiency of the call handling process, making it easier for companies to manage high call volumes while still providing timely responses to customers.

Other options may not describe the central function of call queues in 3CX. Managing call recordings goes more into the specifics of voice documentation rather than call management. Tracking missed calls is more about monitoring performance rather than handling calls in real time. Prioritizing outgoing calls does not relate directly to the primary function of call queues, which deals specifically with incoming call management.