What is the key difference between an Inbound call and an Outbound call in 3CX?

The distinction between Inbound and Outbound calls in 3CX lies fundamentally in who initiates the call. Inbound calls are those that are received by the user or the system, meaning they come from outside sources trying to reach an internal extension or group, such as a call from a customer to a business line. Conversely, Outbound calls are those that the user actively initiates. This means that a user or extension dials out to connect with someone outside of their internal network, such as a customer, supplier, or another external contact.

Recognizing this difference is crucial for understanding call handling and management within the 3CX system, as it impacts how calls are routed, how they are billed, and the specific features that may be applied during the call. The correct choice captures this essential functionality of the 3CX system.