What is call queuing in 3CX intended to improve?

Call queuing in 3CX is designed to enhance the efficiency of handling multiple callers who are trying to reach the same destination, such as a support line or sales department. By placing callers in a queue, the system can organize and manage incoming calls systematically, ensuring that each caller is attended to in the order they were received. This not only minimizes wait times for callers but also helps the agents manage their workload more effectively, leading to a more organized process when addressing customer needs.

This approach contrasts with simply trying to handle as many outbound calls as possible, focusing on individual call quality, or managing data storage, which do not prioritize the efficient management of multiple incoming calls. Instead, call queuing directly addresses the need for a structured method to handle high call volumes, improving overall service and customer satisfaction.