What is a parking orbit in 3CX?

A parking orbit in 3CX refers to a feature that allows calls to be placed on hold in a virtual space. This functionality enables users to place incoming calls in a 'parking lot' where they can be retrieved by other users later. It provides flexibility in managing calls, as callers do not need to be put on hold indefinitely, and anyone in the organization can pick up the parked call from any device.

The convenience of this feature is particularly beneficial in busy environments where multiple agents may be handling calls and need a way to share call handling responsibilities seamlessly. The parked calls can be retrieved using a specific code or extension, ensuring smooth communication flow within the team.

Other options do not accurately reflect the concept of a parking orbit. For instance, automatic call distribution relates more to routing calls to the appropriate agents, user groups pertain to organizing users for permission management, and recording conversations focuses on capturing audio for later review. None of these aspects are encompassed by the notion of a parking orbit within 3CX.