What function does a digital receptionist (IVR) serve in 3CX?

A digital receptionist, also known as an Interactive Voice Response (IVR) system, serves the primary function of guiding callers through a menu system. This feature allows callers to navigate through various options using their phone's keypad or voice commands. By doing so, the IVR effectively directs calls to the appropriate department or person, manages incoming calls efficiently, and ensures a smoother communication experience for both the caller and the organization.

This type of system enhances customer service by providing immediate responses to common queries and reducing wait times, as callers can often find answers or connect to the right resources without needing live assistance. Additionally, the structured menu helps in filtering and prioritizing calls based on the options selected by the user.

While the other choices involve elements of a phone system, they do not accurately capture the essential function of a digital receptionist. For example, providing entertainment during hold times might be a desirable feature, but it does not relate to the core function of guiding callers through selection menus. Storing voice messages and editing call recordings are also separate functionalities that do not pertain to the role of an IVR system in managing call flow.