What features does the monitoring tool in 3CX provide?

The monitoring tool in 3CX is designed to provide real-time statistics and logs on calls, which is crucial for managing and optimizing communication workflows. By offering insights into live call activities, it enables administrators and users to identify call patterns, monitor system performance, and troubleshoot any issues that may arise during communication. This feature is particularly valuable as it helps in making informed decisions instantly, rather than relying solely on past data.

While other options may suggest different functionalities—such as audio recordings, static data, or historical data only—the focus of the monitoring tool is primarily on real-time metrics. Implementing real-time monitoring allows businesses to ensure efficient call handling and respond proactively to any peaks in call volume or other operational challenges.