What feature helps manage incoming calls to ensure they are answered in a timely manner?

The feature that helps manage incoming calls to ensure they are answered in a timely manner is call queues. Call queues are specifically designed to handle and organize incoming calls in a way that allows them to be distributed amongst available agents or employees systematically. When a caller contacts the business, they are placed in a queue and can receive information while waiting, which maintains their engagement and reduces congestion.

This feature ensures that calls are routed to available staff members in the order they are received, thus improving response times and the overall customer experience. Call queues allow organizations to manage high call volumes effectively, ensuring that no call goes unanswered for an extended period, which is crucial for customer satisfaction and operational efficiency.

In contrast, voicemail is designed for leaving messages when calls cannot be answered, internal chat facilitates communication among staff rather than managing calls, and audio conferencing is meant for group discussions rather than individual call management. Therefore, call queues are essential for maintaining timely responses to incoming calls.