What feature allows users to route calls based on the caller ID?

Call Routing is the feature that enables users to manage and direct incoming calls based on the caller ID. This functionality allows businesses to customize how calls from specific numbers are handled, ensuring that the right personnel or department receives the call. For instance, calls from VIP clients can be prioritized and routed differently compared to calls from regular contacts.

Understanding how call routing works, especially in relation to caller ID, is crucial because it helps optimize communication and improve customer service. This capability allows organizations to enhance their responsiveness and build stronger relationships with callers.

While other options pertain to different aspects of call management—such as forwarding calls directly, managing caller identification settings, or redirecting calls when busy—they do not specifically address the ability to route calls based solely on caller ID, which is the essence of effective call routing systems.