What does the call queuing feature in 3CX provide?

The call queuing feature in 3CX is designed to manage incoming calls by automatically distributing them to available agents. When a call comes in, the system places it in a queue if all agents are busy. As soon as an agent becomes available, the system routes the next call in the queue to that agent, ensuring that calls are handled efficiently and reducing wait times for callers. This improves the customer experience by providing timely responses and helps maintain a well-organized flow of calls within the organization.

The feature is essential for businesses that receive a high volume of calls and need a systematic approach to handle them. Options related to eliminating the need for a receptionist or allowing users to pick their agents do not accurately represent the core function of call queuing, and the ability to record calls is a separate feature not directly related to the queuing process itself.