What does outbound dialing refer to in 3CX?

Outbound dialing in 3CX specifically refers to the process of making calls to external numbers through configured trunk lines. This means that when a user dials a number outside of their local network, the call is routed through these established trunk lines, which connect the internal phone system to the wider telephone network. The effective use of trunk lines is crucial for businesses as it determines the quality and reliability of their outbound communication. Being able to differentiate this from receiving calls, setting up internal calls, or transferring calls to voicemail helps to understand the specific functionalities of the 3CX system in managing and directing both internal and external communications effectively.