What does "Call Transfer" enable users to do in 3CX?

"Call Transfer" in 3CX allows users to redirect an active call to another extension or line. This functionality is important for efficiently managing calls within an organization, as it enables seamless communication among different team members or departments.

When a call comes in to an employee, they may recognize the need for a different person with the specific skills or information required to handle the caller's inquiry. Instead of ending the call and asking the caller to dial a different number, which could lead to frustration, the user can transfer the call directly to the appropriate extension or line. This process enhances customer satisfaction and streamlines operations.

The other options do not describe the primary function of "Call Transfer." For instance, transferring calls to a more advanced system is not a standard transfer function; it would suggest a different process altogether. Sending calls to voicemail is also distinct, as it involves taking no further action on the call after directing it to the voicemail system. Finally, splitting incoming calls evenly refers to a call distribution method, which is not the intent of call transfer as described.