What do "Reports" in 3CX provide?

"Reports" in 3CX provide insights into call statistics and system performance, which are critical for analyzing the effectiveness of communication within an organization. These reports offer data on various metrics, such as call duration, call volume, missed calls, and agent performance. This information helps administrators and managers identify trends, measure performance against goals, and make data-driven decisions to improve operations and enhance customer service.

While control over user permissions, security settings, and customization options for notifications are essential aspects of the 3CX system, they are not the focus of what the "Reports" feature offers. Instead, the primary purpose of reports is to supply a comprehensive overview of how the phone system is being utilized, allowing for optimization and improvement in communication strategies.