What constitutes "Advanced Call Features" in 3CX?

Advanced Call Features in 3CX encompass functionalities that significantly enhance communication and streamline call management for businesses. The inclusion of features such as call recording, call queues, and a digital receptionist provides a sophisticated level of control over call handling.

Call recording is vital for quality assurance and training purposes, allowing businesses to review interactions for instructional insights or compliance verification. Call queues enable efficient management of incoming calls, placing them in a line and distributing them to available agents, which is essential for maintaining customer satisfaction. Meanwhile, a digital receptionist automates call routing, guiding callers through options to reach the desired department or person, effectively improving the overall call experience.

In contrast, options focused on only basic features like call forwarding and caller ID do not capture the depth and breadth of advanced capabilities that 3CX offers. Messaging and file sharing might enhance user interactivity but do not pertain directly to call handling. Basic call functions like transfer and hold lack the comprehensive approach required for advanced call management. Together, these features in option C exemplify the robust offerings found within 3CX, making them essential for efficient business communications.