How does 3CX handle video calls?

3CX effectively handles video calls through the integration of WebRTC technology. WebRTC, which stands for Web Real-Time Communication, enables audio and video communication directly within web browsers without the need for additional plugins or software. This approach greatly enhances the user experience by allowing seamless and high-quality video calls that can be initiated directly from web browsers or mobile devices supporting WebRTC.

The use of WebRTC also means that 3CX can provide a more integrated and efficient service, simplifying the setup process for end-users while ensuring compatibility across different devices and platforms. This modern technology allows for the transfer of video and audio in real-time, making it a preferred choice in contemporary communication solutions.

In contrast, relying on an external video conferencing service would limit the functionality and increase dependency on third-party platforms. A proprietary video protocol may not deliver the same level of interoperability that WebRTC provides. Additionally, depending on traditional phone lines for video calls is not feasible, as such lines do not support video communication.