How does 3CX handle call recording?

Call recording in 3CX is handled automatically based on user settings, which allows for a streamlined and efficient process. Users can configure their preferences in the system to specify when and how calls should be recorded. This feature is particularly useful in business environments where maintaining records of calls for quality assurance, training, or compliance purposes is essential.

The ability to set up automatic call recording reduces the risk of human error that might occur with manual processes. By not relying on users to remember to initiate recording, organizations can ensure that important conversations are captured consistently. Such automation enhances usability and fosters a more controlled approach to documentation and monitoring of communications.

In contrast, manually recording calls, relying solely on third-party applications, or not recording at all would not leverage 3CX's capabilities effectively. Manual processes can lead to missed recordings, and third-party applications might complicate the setup and increase costs, while not recording would mean losing out on valuable information that could benefit the organization.