How can supervisors monitor calls in 3CX?

Supervisors can effectively monitor calls in 3CX using the presence feature, which provides a real-time activity status of users. This feature allows supervisors to see who is currently on a call, who is available, and who is inactive. By leveraging this information, supervisors can make informed decisions regarding call routing, staff assistance, and overall workflow management. The presence feature enhances visibility over team performance and can help identify training opportunities or areas that may need additional support.

The other options do not accurately represent the direct way to monitor calls. For instance, automated reports and manual listening do not provide the immediacy and situational awareness that the presence feature offers. Voicemail settings are unrelated to active call monitoring. Thus, using the presence feature is the most effective means for supervisors to stay updated on real-time call activity.