How are softphones different from traditional phones in 3CX?

Softphones are indeed applications that allow users to make phone calls over the internet using a computer, smartphone, or tablet, which distinguishes them significantly from traditional phones that rely on physical hardware and circuit-switched networks. This software-based approach offers greater flexibility, as softphones can easily be installed on various devices without the need for dedicated physical equipment. They also typically feature enhanced capabilities such as access to voicemail, call management, and integration with other software systems, making them a versatile choice in modern telecommunication setups like 3CX. In contrast, traditional phones tend to consist of fixed components and require specific telephone lines to function, limiting their mobility and the range of features they can provide.