Does CTI allow you to control a supported IP Phone by performing operations like dialing a number or placing an active call on hold?

CTI, or Computer Telephony Integration, enables the integration of telephone systems with computer applications, allowing users to control their telephony functions through a computer. This technology facilitates operations such as dialing numbers, placing calls on hold, transferring calls, and more, directly from the computer interface.

In the context of supported IP phones, CTI provides the means to manage calls seamlessly, enhancing the overall user experience and improving efficiency in communication tasks. For example, when using CTI-enabled software, a user can initiate a call with a simple click instead of manually dialing, or they can hold and transfer calls without needing to interact directly with the phone hardware.

Thus, the statement is true: CTI does allow you to control a supported IP phone by performing operations like dialing a number or placing an active call on hold. This capability underscores the value of integrating telephony with IT systems, streamlining workflows, and ensuring better control over communication tasks.